Terms & Conditions

Snow Cab Terms & Conditions
Version 2.3 – Last Updated: April 2025

1. About Snow Cab

Snow Cab is a family-run mountain transfer business. We provide seamless, door-to-door transfers to mountain destinations, helping our clients travel From A to Ski with less stress, more comfort and reliable support from our team.

We are proud of our exceptional service record and the fact that much of our growth comes from repeat clients and word-of-mouth recommendations. We will always try to go the extra mile for our clients, especially when travel plans are affected by delays, weather, road conditions or other unexpected challenges.

These Terms & Conditions are designed to make our service clear and fair for everyone. By making a booking with Snow Cab, you agree to these Terms & Conditions on behalf of yourself and all passengers included in your booking.

2. Who we are and who provides your transfer

www.snow.cab is a trading name of www.Go-Travel.agency Ltd, which acts as a booking agent for SARL Holiday Enterprise, our transport partner based in France.

All vehicles operated by SARL Holiday Enterprise are fully insured for passenger transport and covered by SARL Holiday Enterprise’s transport licence, authorisation or equivalent transport operator status, as applicable, in compliance with French and EU transport regulations.

During busy periods, we may use carefully selected third-party suppliers. Any third-party supplier used by Snow Cab is required to hold appropriate insurance, authorisation and licensing for the passenger transport services they provide.

In these Terms & Conditions:

• “Snow Cab”, “we”, “us” and “our” means www.snow.cab, www.Go-Travel.agency Ltd, SARL Holiday Enterprise and/or approved transport suppliers, as applicable to the booking.

• “Client”, “you” and “your” means the person making the booking and all passengers included in the booking.

• “Transfer” means the transport service booked through Snow Cab.

• “Private transfer” means a transfer booked for one group only.

• “Shared transfer” means a transfer where passengers may travel with other passengers or groups.

3. Scope of service

Snow Cab provides private and shared passenger transfers to and from mountain resorts, airports, railway stations and other agreed locations.

Our service is not a taxi service, street-hire service or on-demand hail service. All transfers must be pre-booked and confirmed in advance.

We aim to provide a safe, reliable, professional and comfortable service. However, transfer times are estimates and may be affected by traffic, weather, road conditions, border controls, airport disruption, railway disruption, passenger delays, vehicle availability, legal driving-hour limits and events outside our reasonable control.

4. Booking and confirmation

A booking is not confirmed until:

1. we have accepted the booking;

2. the required payment has been received; and

3. a booking confirmation has been issued by Snow Cab.

If we are unable to provide the requested transfer, we will notify you as soon as reasonably possible and refund any payment made for that unavailable transfer.

The person making the booking is responsible for all passengers included in the booking and for ensuring that all passengers are aware of these Terms & Conditions.

5. Accuracy of booking and travel details

Clients are responsible for ensuring that all booking and travel details supplied to Snow Cab are complete and accurate. This includes, but is not limited to:

• travel dates;

• flight numbers;

• train details;

• scheduled arrival and departure times;

• airport, terminal or station;

• accommodation name and full address;

• collection and drop-off points;

• passenger numbers;

• luggage requirements;

• ski, snowboard or oversized equipment;

• child seat requirements;

• accessibility or mobility requirements; and

• contact details, including a mobile phone number that will be switched on and contactable on the day of travel.

A booking confirmation will be sent to the client after booking. It is the client’s responsibility to check the confirmation carefully and notify Snow Cab immediately if any detail is incorrect.

Snow Cab cannot be held responsible for delays, missed transfers, missed flights, missed trains, additional costs, service disruption or alternative transport costs caused by incorrect, incomplete or unchecked information supplied by the client.

6. Prices and payment

Prices are quoted based on the information provided at the time of booking, including date, time, route, passenger numbers, luggage, child seats, transfer type and operational requirements.

All online payments are facilitated through our merchant service provider, Stripe. Snow Cab does not store full card or payment account details. Where a refund is due, we will notify Stripe or the relevant payment provider to process the refund.

We reserve the right to update prices at any time before a booking is confirmed.

Once a booking has been confirmed and paid for, the agreed price will normally be honoured. In exceptional circumstances, where significant and unavoidable increases in costs occur outside our reasonable control, such as fuel, tolls, taxes, tunnel fees, parking charges, supplier costs or regulatory costs, we may contact you to discuss a price adjustment. If you do not accept the revised price, you may cancel the affected transfer and receive a refund for that transfer.

7. Amendments to bookings

To request an amendment to a booking, please email info@snow.cab with your booking reference and the details of the requested change.

Amendments are subject to availability and are not confirmed until accepted by Snow Cab in writing.

Where possible, amendment requests should be made at least 72 hours before the transfer. We will always try to help with late changes, but we cannot guarantee that changes can be accommodated, especially during busy periods.

Additional charges may apply where an amendment increases journey time, mileage, driver time, vehicle requirements, waiting time, tolls, parking, supplier costs or other operational costs.

8. Changes to collection point or destination

Your booking is priced and scheduled according to the collection and destination details confirmed at the time of booking.

If you need to change your collection point, destination, accommodation, resort, airport, station, terminal or any other journey detail, you must notify us as soon as possible by email at info@snow.cab.

Changes are not confirmed until accepted by Snow Cab in writing.

We will always try to help, but changes are subject to driver availability, vehicle availability, journey distance, road conditions, legal driving-hour limits and existing schedules. Additional charges may apply for extra mileage, waiting time, tolls, parking, driver time, vehicle changes or other operational costs.

If the requested change cannot be accommodated, the original booking details will remain in place. Snow Cab will not be responsible for missed transfers, missed flights, missed trains, alternative transport costs or other losses caused by incorrect, changed or unconfirmed travel details.

9. Waiting time, late arrivals and late fees

For arrival transfers, the first hour of waiting time caused by client delay is included free of charge.

After the first hour, waiting time will be charged at €35 per additional hour, or part-hour, per booking or vehicle, whichever is greater.

This may apply where passengers are delayed after the agreed collection time due to circumstances including, but not limited to:

• late arrival at the meeting point;

• slow baggage collection;

• lost luggage reporting;

• passport, customs or security delays;

• incorrect flight, train or travel information supplied by the client;

• passenger illness or readiness delays;

• difficulty locating passengers because contact details are incorrect or unavailable; or

• any other delay not caused by Snow Cab or its operating partners.

We will always do our best to accommodate delays and keep your transfer running smoothly. However, waiting time is subject to driver availability, vehicle availability, legal driving-hour limits and other scheduled transfers.

If we are unable to continue waiting, we will do our best to offer an alternative solution, but this may require a new transfer booking or additional charge. Snow Cab is not responsible for alternative transport costs where passengers are late or fail to attend the agreed collection point on time.

10. Flight, train, road and weather delays

We always allow additional time for transfers where possible and aim to meet clients from their flights or trains.

For return airport transfers, we aim to arrive approximately 2 hours before the scheduled flight departure, where road, weather, traffic, airport and operational conditions allow.

If we become aware of heavy snowfall, major traffic delays, road closures, tunnel delays, strikes, airport disruption or similar issues, we may bring forward your collection time to give you the best possible chance of reaching your flight, train or onward journey on time.

Clients must be ready at the revised collection time once notified. If a client is not ready at the revised time, Snow Cab cannot be responsible for missed flights, missed trains, missed connections or related costs.

We may monitor flight and train information where possible, but this is not guaranteed and does not remove the client’s responsibility to provide accurate details and keep us updated about changes.

Snow Cab and its partners are not liable for missed flights, missed trains, missed connections, accommodation costs, additional transport costs or other losses caused by events outside our reasonable control, including severe weather, road closures, traffic incidents, strikes, industrial action, airport disruption, railway disruption, tunnel closures, border delays, technical issues affecting transport networks, force majeure events or incorrect travel details supplied by the client.

We strongly recommend that all passengers take out suitable travel insurance to cover delays, cancellations, missed flights, missed trains, medical issues and other travel disruption.

11. Shared transfers

Shared transfers may involve waiting for other passengers, multiple collection points, multiple drop-off points and adjusted journey times.

Transfer times for shared transfers are approximate and may be changed to account for traffic, weather, road closures, flight delays, train delays, passenger delays, supplier arrangements or operational requirements.

For shared transfers, groups of 1 or 2 passengers may have a maximum wait of up to 2 hours either side of their scheduled flight, train or transfer time.

Passengers booking shared transfers must be prepared to travel at the time allocated by Snow Cab. We will always aim to keep waiting times reasonable, but shared transfers are less flexible than private transfers.

Clients must check the email address and mobile phone number supplied at booking for updates. Snow Cab is not responsible for costs or losses caused by passengers failing to check messages or emails sent to the contact details provided.

12. No-shows

Clients must be at the agreed meeting point at the confirmed collection time.

If passengers cannot locate their driver or meeting point, they must contact Snow Cab immediately using the contact details provided.

If passengers are not at the agreed collection point at the confirmed time and we are unable to contact them using the details provided, the transfer may be treated as a no-show. In these circumstances, no refund will be due.

Where possible, we will try to rearrange the transfer, but this will be subject to availability and may require a new transfer booking or additional charge.

Any onward transport arranged by the client following a no-show, late arrival or failure to attend the agreed meeting point will be at the client’s own cost.

13. Cancellations by the client

Cancellation requests must be sent in writing to info@snow.cab and are only effective once received by Snow Cab.

Cancellations made 31 days or more before the first booked transfer will receive a full refund.

For cancellations made less than 31 days before the first booked transfer, cancellation charges may apply up to the full value of the booking, depending on the date of cancellation, the nature of the booking, costs already incurred, supplier commitments, operational planning and whether we are able to resell or reallocate the transfer slot.

Where we retain any amount, this will be a genuine estimate of our loss and costs.

We strongly recommend that clients take out travel insurance to cover cancellation, illness, missed flights, missed trains, delays and other travel disruption.

14. Government restrictions and exceptional travel disruption

Where a transfer cannot proceed because of government restrictions that prevent travel or prevent Snow Cab or its transport partner from operating, we may offer a refund, credit voucher or rebooking option, depending on the circumstances and applicable law.

Government restrictions may include circumstances where:

• the destination resort is officially closed and unable to operate;

• Snow Cab or its operating partner is legally required to close or unable to operate;

• the government of the guest’s country of origin does not permit travel; or

• the French government does not permit entry or travel for the relevant journey.

Unless otherwise required by law, this does not automatically include:

• cancelled flights or trains where travel remains legally possible;

• illness within the travelling party;

• individual quarantine requirements;

• personal decision not to travel;

• changes in personal circumstances; or

• travel being permitted but subject to return restrictions in the client’s home country.

Any voucher terms will be set out separately at the time the voucher is issued.

15. Cancellations or amendments by Snow Cab

In rare circumstances, Snow Cab or its transport partner may need to cancel, amend, delay or reallocate a transfer due to operational reasons, safety concerns, vehicle availability, driver availability, supplier issues, severe weather, road closures, tunnel disruption, airport disruption, railway disruption or circumstances outside our reasonable control.

Where we cancel a confirmed transfer for reasons within our reasonable control, we will either offer a suitable alternative where available or refund the amount paid for the affected transfer.

Our liability for cancellation by Snow Cab is limited to the amount paid for the affected transfer, except where liability cannot legally be excluded or limited.

16. Luggage, ski bags and equipment

We do not usually charge for standard luggage, ski bags or snowboard bags, but clients must tell us in advance what luggage they will be travelling with.

This is especially important for:

• ski bags;

• snowboard bags;

• bikes;

• oversized luggage;

• unusually heavy luggage;

• musical instruments;

• pushchairs or prams;

• wheelchairs or mobility equipment; and

• any item that may require additional space.

If luggage has not been declared in advance and does not fit safely in the vehicle provided, Snow Cab cannot be held responsible for delays, additional vehicle costs, missed transfers or items that cannot be carried.

We will always try to help find a solution where possible, but this may involve additional cost or require an additional vehicle.

Passengers are responsible for ensuring that their luggage is suitably packed, labelled and fit for transport. Snow Cab is not responsible for fragile, valuable, perishable or inadequately packed items unless loss or damage is caused by our negligence.

17. Child seats

We provide baby, child, infant and booster seats free of charge where requested in advance and subject to availability.

Clients must request child seats at the time of booking or as soon as possible before travel. If child seats are not requested in advance, we cannot guarantee that the correct seat will be available on the day, although we will always do what we can to help.

The client is responsible for checking that any child seat is suitable for the child and that the child is safely secured before travel.

Children must travel in accordance with applicable seatbelt and child-restraint laws in the country of travel.

18. Passenger conduct, safety and driver authority

All passengers must behave in a safe, respectful and lawful manner.

Drivers reserve the right to refuse transport to any passenger they reasonably deem unfit for travel, including due to sickness, violent behaviour, intimidating behaviour, abusive behaviour, unsafe behaviour or being under the influence of alcohol or drugs.

In these circumstances, no refund will be given.

The consumption of alcohol is not permitted in any Snow Cab vehicle or supplier vehicle.

Smoking, vaping and the use of illegal substances are not permitted in any Snow Cab vehicle or supplier vehicle.

All passengers must wear seatbelts where fitted and follow reasonable safety instructions from the driver.

The driver may refuse, pause or terminate transport where passenger behaviour risks the safety, comfort or legal compliance of the journey.

19. Vehicle damage, soiling and cleaning charges

If passengers soil, damage or misuse a Snow Cab vehicle or supplier vehicle, whether deliberately or accidentally, the client will be responsible for reasonable cleaning, repair or replacement costs.

This includes, but is not limited to:

• sickness in the vehicle;

• food or drink spillages;

• damage to seats, fittings, doors, windows or luggage areas;

• damage caused by ski or snowboard equipment;

• excessive mess;

• smoking or vaping in the vehicle; and

• any behaviour that causes the vehicle to be removed from service for cleaning or repair.

We reserve the right to charge a cleaning fee and/or pass on the full cost of repair or replacement where damage exceeds standard cleaning.

20. Accessibility, mobility and medical requirements

Clients must tell us before booking if any passenger has reduced mobility, medical needs, accessibility requirements or requires assistance with boarding.

We will do our best to accommodate reasonable requirements, but this may depend on vehicle suitability, driver availability, luggage levels, health and safety considerations and operational constraints.

Drivers are not medical professionals and cannot provide medical assistance beyond basic support in line with reasonable safety expectations.

Passengers must be medically fit to travel. If there is any doubt, the client should seek medical advice before travelling.

21. Pets and assistance animals

Pets are not permitted unless agreed by Snow Cab in writing before travel.

Assistance animals will be accommodated where required by applicable law and where it is safe and practical to do so. Clients travelling with an assistance animal should notify us before booking so we can make suitable arrangements.

Additional cleaning charges may apply where an animal causes damage, soiling or excessive cleaning requirements, except where such charges are prohibited by applicable law.

22. Lost property

We will make reasonable efforts to return lost property found in our vehicles.

Any return postage, courier fees, storage fees or additional transfer costs will be payable by the client.

Snow Cab accepts no responsibility for items left in vehicles unless loss or damage is caused by our negligence.

Perishable items may be disposed of immediately. Other lost property may be disposed of if not claimed within a reasonable period.

23. Third-party suppliers

During busy periods or where operationally appropriate, Snow Cab may arrange for your transfer to be provided by a third-party supplier.

We take reasonable steps to use suppliers who are appropriately licensed, authorised and insured for the passenger transport services they provide.

Where a third-party supplier provides the transfer, the service will still be arranged through Snow Cab unless otherwise stated in your booking confirmation.

24. Force majeure and events outside our reasonable control

Snow Cab and its partners will not be liable for delays, cancellations, missed flights, missed trains, missed connections, additional costs or failure to perform our obligations where this is caused by events outside our reasonable control.

Such events may include, but are not limited to:

• severe weather;

• avalanche risk;

• road closures;

• tunnel closures or restrictions;

• traffic accidents;

• heavy traffic;

• strikes or industrial action;

• airport disruption;

• railway disruption;

• flight cancellation, diversion or delay;

• border control delays;

• police, customs, security or government instructions;

• war, civil unrest or terrorism;

• epidemic or pandemic restrictions;

• natural disasters;

• fuel shortages;

• technical problems affecting transport networks;

• vehicle breakdown despite reasonable maintenance;

• supplier failure; or

• any other event beyond the reasonable control of Snow Cab or its partners.

Where affected by such an event, we will take reasonable steps to minimise the impact on the client and provide updates where practical.

25. Liability

Snow Cab will provide services with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any mandatory consumer rights that cannot legally be excluded.

Subject to the above, Snow Cab is not liable for:

• missed flights;

• missed trains;

• missed connections;

• loss of holiday time;

• loss of enjoyment;

• accommodation costs;

• alternative transport costs;

• consequential or indirect losses;

• costs caused by incorrect travel details supplied by the client;

• costs caused by client delay or no-show;

• losses caused by events outside our reasonable control; or

• losses that could have been covered by suitable travel insurance.

Subject to any liability that cannot legally be excluded or limited, Snow Cab’s total liability in connection with a booking is limited to the amount paid for the affected transfer.

26. Client responsibility and travel insurance

Clients are responsible for ensuring that they and all passengers in their booking have:

• valid passports or identity documents;

• any required visas or travel permissions;

• suitable travel insurance;

• correct flight, train and accommodation details;

• appropriate clothing and footwear for mountain conditions; and

• any medication or essential personal items needed during travel.

We strongly recommend comprehensive travel insurance covering cancellation, delay, missed flights, missed trains, medical issues, winter travel disruption, lost luggage and alternative transport.

27. Complaints

If something is not right during your transfer, please contact us as soon as possible so we have the opportunity to help.

Formal complaints must be sent in writing to info@snow.cab within 14 days of the transfer date, including your booking reference, travel date and details of the issue.

Complaints raised only after the transfer has been completed may be harder to investigate, particularly where we were not given the opportunity to assist at the time.

We aim to respond to complaints fairly and promptly.

28. Data protection and payment security

We will use personal information provided by clients to manage bookings, provide transfer services, communicate about travel arrangements, process payments, arrange suppliers, comply with legal requirements and manage customer service.

Payment details are processed securely by Stripe or another approved payment provider. Snow Cab does not store full payment card details.

Personal data may be shared with transport partners, drivers, third-party suppliers or payment processors where necessary to provide the booked service.

Clients should refer to Snow Cab’s Privacy Policy for further information about how personal data is collected, used, stored and protected.

29. Website information and availability

We make reasonable efforts to keep the Snow Cab website, prices, availability and booking information accurate and up to date.

During busy periods, there may occasionally be an overlap between a booking request being submitted and availability being updated. If we are unable to facilitate a booking, we will endeavour to notify you within 48 hours and refund any payment made for the unavailable transfer.

We recommend booking at least 4 weeks in advance where possible, many guests book as early as 12 months in advance. We can often facilitate transfers booked up to 48 hours in advance, but availability is limited during peak periods such as Christmas, New Year, February school holidays, Easter and other high-demand dates.

If in doubt, please contact us before booking online and we will let you know what availability we have.

30. Governing law and jurisdiction

These Terms & Conditions shall be governed by the law applicable to the contracting entity and service stated in your booking confirmation, subject to any mandatory consumer rights that apply in your country of residence.

Where the transfer is operated in France or by a French transport operator, the transport service may also be subject to applicable French transport regulations and EU road passenger transport rules.

Nothing in these Terms & Conditions affects any mandatory legal rights that cannot be excluded by contract.

31. Contact details

For booking amendments, cancellations, complaints or general enquiries, please contact:

info@snow.cab